But what I'd really want is a) an apology to those affected, and b) an explanation of how this came about: what happened was clearly not what they wanted to happen, but what were they trying to do?
Your natural Aquarian curiosity in action? ::whistles nonchalantly while making rapid departure::
Seriously, I don't ever expect to know - or that much care - what they were trying to do, and will be satisfied with a quick rectifying of the mess and their assurance that they're trying to make it less likely to happen in the future. It may be hopelessly naive, but I'd tend to think that those who have had significant loss of sales in the time period will be few, and that'll be compensated for in many cases by the outrage when it comes to light. I also tend to feel there are other, long-standing business practices with many big companies which don't get the truly impressive protest this one got, which we all tend to become aware of and then conveniently forget (and I'm very much including myself in this group!), for a variety of reasons. Boycotting this one forever because of one stupid, stupid offensive mess - I don't know... Making an effort to buy from indie bookshops instead of ordering from Amazon has always been a good thing to do - but an inconvenient one often, and a more expensive one, nearly always, and sometimes there seem to be too many things to worry about to remember as one should. I really don't know!
In perfect dramatic irony timing, I just received a message that War Dog is being posted to you today! What about Marketplace sellers? Should they be punished for this screw-up too? More questions to which I don't know the answer...
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Date: 2009-04-14 12:47 pm (UTC)Your natural Aquarian curiosity in action? ::whistles nonchalantly while making rapid departure::
Seriously, I don't ever expect to know - or that much care - what they were trying to do, and will be satisfied with a quick rectifying of the mess and their assurance that they're trying to make it less likely to happen in the future. It may be hopelessly naive, but I'd tend to think that those who have had significant loss of sales in the time period will be few, and that'll be compensated for in many cases by the outrage when it comes to light. I also tend to feel there are other, long-standing business practices with many big companies which don't get the truly impressive protest this one got, which we all tend to become aware of and then conveniently forget (and I'm very much including myself in this group!), for a variety of reasons. Boycotting this one forever because of one stupid, stupid offensive mess - I don't know... Making an effort to buy from indie bookshops instead of ordering from Amazon has always been a good thing to do - but an inconvenient one often, and a more expensive one, nearly always, and sometimes there seem to be too many things to worry about to remember as one should. I really don't know!
In perfect dramatic irony timing, I just received a message that War Dog is being posted to you today! What about Marketplace sellers? Should they be punished for this screw-up too? More questions to which I don't know the answer...