That's Butter Trifle Here

[steepholm]

I know you've been worrying about my luggage, so let me reassure you that on the way back from the USA my bag was neither lost nor broken into by the TSA.

However, the United Airlines system did decide to charge me $25 dollars to check it, despite my ticket making it clear that I was entitled to one piece of checked luggage gratis. The assistant said he'd never come across this error before but could do nothing about it as he didn't have supervisor privileges, and his supervisor wasn't on duty. I should claim it back from United at Heathrow, he said.

The United people at Heathrow told me they could do nothing, but advised me to use the refund facility on the website.

The website repeatedly got me to scan and upload the relevant documents with an accompanying narrative, only to freeze when I hit Submit.

On the plus side, today my car died, which did a splendid job of putting the loss of $25 in perspective.

I blame Diana Wynne Jones's travel jinx.

Comments

[steepholm.livejournal.com]

I've been stupidly busy for months, now. But as of the end of this month there'll be an abrupt change of pace, at least for a while.

[gillpolack.livejournal.com]

At last!

If a care package might be handy, email me your address and I'll assemble one. it won't be a big one due to postage, just something small and celebratory.

[steepholm.livejournal.com]

That's such a kind thought! Really, some chat and entertainment here on LJ would be as good a convalescent present as anything. I'm not sure I'll be up to much more than that - and you've already been very generous to me (I still use your Australian mammals notecards!).

[gillpolack.livejournal.com]

I like giving pressies and you're very easy to give to. Mostly, though, I think this deserves a celebration. It's a major point in your life.